Refund policy

Our Promise

If you're not satisfied with your purchase, we offer a simple, hassle-free return process — with no restocking fees.

Order Cancellations

Cancel within 24 hours of placing your order by emailing Beautybloom.support@gmail.com with your order number. After that window, cancellation can't be guaranteed as your order may already be in processing

30-Day Returns

You have 30 days from delivery to return an item. To be eligible, items must be:

Unused and in original condition
Returned with all original packaging, tags, and accessories

Restocking fee: None.

Return Costs

Reason	Who Pays Return Shipping
Defective, damaged, or wrong item sent	We do
Change of mind, wrong size, no longer wanted	Customer does

Original shipping costs are non-refundable in all cases.

How to Return

Contact us — Email Beautybloom.support@gmail.com with your order number and reason for the return.
Pack your item — Repack securely in original packaging with all accessories, tags, and documents.
Ship it back — Follow the instructions in your return authorization email.

Refunds

Once we receive your return, we'll inspect the item. If approved, your refund will be issued to your original payment method within 7 business days (timing may vary by bank or payment provider).

If you haven't received your refund after this window, we recommend checking with your card provider or bank first, as processing times can vary. If you still haven't received it, contact us at Beautybloom.support@gmail.com and we'll look into it right away.

Exchanges

We accept exchanges for a different size, color, or product. Email Beautybloom.support@gmail.com and we'll get it sorted.

Damaged, Defective, or Misprinted Items

Any claim for a damaged, defective, or misprinted item must be submitted within 30 days of receiving your order. To file a claim, contact us at Beautybloom.support@gmail.com with:

Your order number
A photo of the issue
A brief description of the problem

We'll review your claim and notify you of approval or rejection. If approved, a replacement will be shipped within 3 business days or a full refund will be issued to your original payment method.

Lost or Undelivered Orders

Claims for packages lost in transit must be submitted no later than 30 days after the estimated delivery date. Contact us at Beautybloom.support@gmail.com with your order number and we'll investigate with the carrier. If the package is confirmed lost, we'll issue a full refund or send a replacement at no charge.

Non-Refundable Situations

The following situations are not eligible for a refund or replacement:

Wrong address — If a shipment is returned due to an insufficient address provided at checkout, you will be responsible for reshipment costs once a corrected address is confirmed.
Unclaimed packages — Shipments returned to us because they were not collected are subject to reshipment costs.
Change of mind — We do not offer refunds for buyer's remorse. Please review your order carefully before purchasing.
Customs rejection — If a package is refused or returned due to customs, we are unable to issue a refund. It is the customer's responsibility to be aware of any applicable import duties or fees.